Return & Refund Policy

Overview

We want you to be happy with every purchase. This policy explains how to request a return or refund, which items are eligible, timelines for processing and how we handle items damaged in transit. Please read the policy carefully to understand your rights.

Delivery Promise — Products delivered within 7 days

KartSiri strives to deliver standard in-stock items within 7 business days from the date the order is shipped. This delivery commitment applies to standard domestic addresses and excludes remote areas, holidays, and special circumstances.

• When the 7-day promise applies: Item is in-stock, payment is confirmed, correct shipping address provided and there are no shipping restrictions for the product.
• When the 7-day promise does NOT apply: Pre-orders, made-to-order products, customizations, large furniture/appliance shipments, third-party vendor delays, weather issues, courier disruptions, or regulatory / customs hold-ups.
• Remedy if we miss our promise: If your eligible order is not delivered within 5 business days due to KartSiri’s processing or shipping failure, you may request either (a) a full refund, or (b) a voucher/discount on a future purchase — subject to verification and the specific product category. (Exceptions may apply for items shipped from third-party sellers.)
• How delivery time is calculated: Delivery days are business days from the date the order is shipped (not the order date). Shipping notifications include a shipment date and tracking number where available.

Return & Refund Windows (Standard)

We apply category-specific return windows to balance customer flexibility and seller protection. Where not specified below, the default window is 30 days from delivery.

Return Eligibility — Conditions

• Item must be in original condition, unused (unless the return is for a defect), with all original packaging, accessories, manuals and tags.
• Proof of purchase (order number / invoice) is required for all returns.
• Items damaged by misuse, improper installation, or altered by the customer are not eligible.
• Refunds for promotional / clearance items may be limited to store credit (see product page details).

How to Return an Item

1. Initiate a return: Sign in to your KartSiri account → Orders → Select the order → Click “Return/Refund” and follow the prompts. If you don't have an account, contact Customer Support with your order number.
2. Print return label: We will provide a printable pre-paid label for eligible returns where applicable, or a drop-off option with a partner courier.
3. Pack the item securely: Use original packaging when possible. Include a copy of the invoice and the return form (if provided).
4. Ship the item: Drop off the parcel at the specified courier location or schedule a pick-up if offered.
5. Track your return: Use the return tracking code to monitor the return shipment. We will notify you when we receive and inspect the item.

Note: Some sellers may require the original shipping box and fragile packing for electronic or fragile items; follow the return instructions provided after initiating the return.

Refund Processing & Timeline

After KartSiri receives and inspects your return, approved refunds will be processed to the original payment method within 7–10 business days. The time until the refund is visible in your account depends on your bank or payment provider. Store credit or voucher refunds may be issued faster.

• Refund method: We will refund to the original payment method. If that is not available, we'll issue KartSiri store credit.
• Partial refunds: May apply for items returned damaged, missing accessories, or with excessive wear.
• Processing delays: During sale periods or high return volumes there may be slight delays — we notify customers if that occurs.

Damaged or Defective Items

If your order arrives damaged, defective, or is the wrong item, report it within 48 hours of delivery and keep the original packaging until the claim is resolved. We may request photos or a short video of the damage for verification.

1. Initiate the claim via your Orders page or contact Customer Support.
2. Provide photos, videos, and a brief description of the issue.
3. We will evaluate the claim and either approve a replacement, repair, or full refund.

Return Shipping & Fees

For most eligible returns, KartSiri provides a pre-paid label or drop-off option and will cover return shipping when the return is due to our error (wrong item, damaged, defective). If you are returning an item due to buyer’s remorse (change of mind), a return shipping fee may apply depending on the category and product size.

• Free returns: For damaged/incorrect items or where specified on the product page.
• Buyer-paid returns: For change-of-mind returns, unless stated otherwise; fees vary by weight and region.
• Refund of shipping: Original shipping costs are refunded only if the return is our fault or if the item was incorrectly described.

Exceptions & Non-Returnable Items

Certain items cannot be returned for health, safety, or legal reasons, or because of the nature of the product. Examples include:

• Perishable goods (fresh food, flowers) and items with a short shelf life
• Opened personal care, hygiene, and healthcare items where seal is broken
• Customized, personalized, or made-to-order items
• Software, digital downloads, gift cards and sealed media where seal is broken
• Automotive parts that are installed or altered after delivery

Fraud Prevention & Abuse

KartSiri monitors return volumes and patterns to prevent abuse and fraud. Excessive or repeated misuse of returns may lead to return limits or suspension of return privileges. We retain the right to refuse returns that violate the policy or indicate fraudulent behavior.

Contact & Support

If you need help at any stage, contact our support team:

• Email: support@kartsiri.example
• Phone: +91 9448617007 (Mon–Sat 9:00–18:00)
• Live chat: Available on the website (bottom-right) for quick help.
• Return center address: Provided after a return request is initiated (varies by product).